Privacy policy - Nirvana Rooms & Apartments

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Privacy policy


Nirvana Rooms & Apartments - Dupančićevi dvori 3, 21000 Split, collects and processes personal data of users of its services and takes all possible measures to adequately protect them. The Privacy Policy (hereinafter the Policy) provides detailed information on the manner and reasons for collecting personal data, as well as the rights you have in relation to your data. Personal data is considered to be any data on the basis of which it is possible to determine the identity of a natural person. Please read this document to get acquainted with all the privacy guidelines that Nirvana Rooms & Apartments complies with, which are in line with national and European regulations. By accessing and using the website (including, but not limited to, viewing, transmitting or storing any service or content of the site) you accept all terms of use and give your consent to the use of your personal data in accordance with the Policy. This Policy applies from March 19, 2019. Nirvana Rooms & Apartments reserves the right to change the Policy at any time. Nirvana Rooms & Apartments undertakes to regularly update this document in accordance with all changes and amendments, and ensures the availability of the latest version of the document.


In its business, Nirvana Rooms & Apartments uses the following personal data:

a) personal data such as name, surname, address, OIB, date of birth, gender, contact information (e-mail address and telephone number), personal signature, credit card and bank account information

b) data on the use of products and services of Nirvana Rooms & Apartments and data on user habits, such as length and period of stay

c) data collected using the so-called cookies, and include information about the IP address from which the page is accessed, access time and the like. More about cookies in Chapter Five.


Nirvana Rooms & Apartments can collect your data in several ways:

a) directly - when booking accommodation and registering in the accommodation facility, you are asked for certain personal data. If you provide information about other guests at any time, it is your responsibility to acquaint them with the Policy

b) indirectly - from agencies with which we do business or from third parties

c) automatically - when accessing the company's website, certain information is automatically collected (using cookies)

Nirvana Rooms & Apartments will not keep your personal data longer than necessary and will process them exclusively for the purposes for which the data was collected, in accordance with the Policy.

In order to keep your data protected, optimal security procedures are used, and access to personal data is allowed only to authorized personnel.


Nirvana Rooms & Apartments collects and processes your personal data for a number of permitted purposes. While in some cases data is collected with your consent, in other cases there is a legal or other basis for data collection. Personal data is collected and processed without your consent when necessary for the purpose of: contract execution, protection of your key interests or the interests of others, exercise of official powers of the company, the needs of legitimate interests of Nirvana Rooms & Apartments or third parties when your interests or fundamental rights and freedoms. Data collection and processing are necessary for the execution of the contract. If the company does not have the necessary information, it cannot execute the contract and provide the requested services. Personal information is required to manage reservations, check in and check out guests, provide accommodation services, improve service quality, bill payment, manage loyalty program, subscribe to newsletter, internal statistical data processing and contract execution. Your personal data is processed internally, in accordance with applicable regulations. If your personal data has already been stored during a previous contractual relationship, Nirvana Rooms & Apartments has a legitimate interest in using the stored data for the purpose of assessing your creditworthiness. Low creditworthiness can result in a refusal to sign a new contract. Accordingly, high credit ratings can result in special offers tailored to your interests and needs. Your data will only be used for the stated purposes, and the purpose of their use is to establish contact with you.


a) Right of access - you can request access to your personal data and insight into the purpose and manner of their processing,

b) Right to correction - if some of the information is incomplete or inaccurate, you can request its change,

c) Right of deletion - you can request the deletion of your personal data, but please note that there may be legal reasons that prevent the immediate deletion,

d) Right to receive - you can request the submission of your personal data in a structured form,

e) The right to restrict the processing - you can request a restriction on the processing of your data in accordance with applicable regulations in the field of personal data protection,

f) Right to object - you can object if you believe that Nirvana Rooms & Apartments uses your data illegally, for the legitimate interests of the company, the public interest or for the purpose of direct marketing. You have the right to file a complaint at any time, and you can also contact the Croatian Data Protection Agency.

If you exercise any of the above rights with an apparent intent to abuse, your request may be denied.

Nirvana Rooms & Apartments has no intention of collecting and using the personal data of minors. Parents and guardians have the right to access the child's personal data and may request that they be changed or deleted.

In order to protect your rights, Nirvana Rooms & Apartments may request additional information in case of doubt to verify your identity.


The website is owned by Nirvana Rooms & Apartments and uses cookies to improve its services. Cookies help to personalize the content of the site and adapt the information to your needs, thus ensuring better use of the site. Cookies do not store information such as name and email address, and you can always block their use by updating your browser settings. You decide on the permission to use cookies, but it is important to note that they are necessary for the optimal functioning of the site.


By filling out the forms on the website, you guarantee the correctness of the data and give your consent to the use of the same in accordance with the Policy. You use the website solely at your own risk and Nirvana Rooms & Apartments is not responsible for any damage caused while using the website. Any copying, transmission, distribution, publication or modification of the content of the website is strictly prohibited.

The company operates under the laws of the Republic of Croatia.
Use of your personal information

Nirvana Rooms & Apartments collects your personal information and uses it to maintain the website and provide you with the services you are looking for. Your personal data is also used to inform you about other products or services provided by Nirvana Rooms & Apartments.

Nirvana Rooms & Apartments will not pass on data to third parties. Nirvana Rooms & Apartments will not sell or rent user lists to third parties unless you have your permission. Nirvana Rooms & Apartments may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. Such third parties will not be allowed to use your personal data except for the purpose of providing these services to Nirvana Rooms & Apartments and will be obliged to maintain the confidentiality of the data.

Security of your personal information

Nirvana Rooms & Apartments protects your personal information from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted over a website, it is protected by security encryption such as Secure Socket Layer (SSL).

Your personal information is stored on a server that can only be accessed by select individuals and service providers.

Other websites that can be accessed through our website have their own privacy and data collection statements and the ways in which they are used and published on them and Nirvana Rooms & Apartments is not responsible for the manner and conditions of collection and processing by third parties.

In case of additional questions related to the collection and processing of personal data, the Commissioner for Personal Data Protection is available at the e-mail address: